4.1. HOME DELIVERY
SERVITORO's home delivery service offers the User the possibility to receive their tickets easily and safely at home, avoiding long queues and waiting at the box office.
All orders are sent by courier to the address indicated by the User in their order, as long as it complies with the conditions described here. SERVITORO will not assume any responsibility when the delivery of the tickets does not take place as a result of inaccurate or false information provided by the User for this purpose, as well as in the event that the delivery cannot take place due to the absence of the addressee.
SERVITORO only delivers in Spain (mainland and islands) and Portugal.
For foreigners or non-resident nationals, SERVITORO offers the possibility to deliver the tickets in hotels, hostels or similar during their stay in Spain coinciding with the celebration of the event. In the event of flight cancellations, transport strikes and similar, SERVITORO will not reimburse the loss of the tickets. The User must, therefore, claim the loss suffered from their travel insurance, the transport company or whoever is responsible for the loss.
Home deliveries are made by a courier company of recognised prestige. Hand deliveries are only made to natural persons. The User is responsible for guaranteeing receipt of the order, ensuring that there is a responsible person at the address or delivery address to take care of it. Deliveries are made to private homes, hotels, offices and similar. Under no circumstances are the tickets deposited in post boxes or post office boxes.
The tickets are sent to the User two to four (2-4) days before the date of the event. If tickets have been purchased for more than one event, the date of the first event is taken as the reference date.
The delivery of tickets by courier service is subject to the conditions of the service provider: CORREOS, MRW.
In the event that the person designated by the User to collect the tickets is not present at the time of delivery, the courier company will make another delivery attempt. If this second attempt fails, the User must contact the courier company and pay any additional charges that may apply.
Tickets not collected by the User for reasons beyond the control of SERVITORO will not be refundable and, therefore, will not give the User any right to claim.
Once the tickets have been received by the User (or by the person at the delivery address designated by the User), they will be deemed to have been delivered. SERVITORO is not responsible for any loss, theft, damage, breakage, etc. of the tickets. It is therefore the User's responsibility to keep the tickets in a dry and safe place, away from magnetic fields.
In case of loss or misplacement, no duplicate tickets will be issued.
4.2. PDF FORMAT
Certain tickets made available by SERVITORO will be sent by email to the User, this option will be done through an email that SERVITORO will send at least four (4) days prior to the event, therefore, it is advisable that the User also frequently checks their spam folder. The decision on the digitalisation of the ticket is ultimately the responsibility of the Organiser of the event.
The User who purchases the tickets in digital format must print them directly at home using the PDF file provided by SERVITORO. The Organisers reserve the right to refuse entry to the venue to any User who does not provide their ticket in physical format, without prejudice to the fact that they may have obtained it in digital format.
Likewise, in the event that the User detects that the ticket has not been sent to them the day before the event, they may contact SERVITORO via the instant messaging application WhatsApp at the following telephone number: +34 647 669 371.
4.3. COLLECTION AT THE BOX OFFICE
In this case, and in an essential manner, the User must present at the box office of the bullring where the event is being held the information provided by SERVITORO - including, but not limited to, the invoice, the order number and proof of purchase - as well as their identity card or passport.
The User must go to the ticket office at least one hour in advance, SERVITORO recommending four (4) hours in advance, in order to be able to collect their ticket. SERVITORO will not be responsible for those Users who do not go to the box office to collect their tickets.
The invoice or proof of purchase issued by SERVITORO is not considered as a valid ticket, therefore, the User will not be able to access the venue without the previous collection of the ticket at the ticket office of the bullring.